Privacy Policy
Last updated: October 31, 2025
Your privacy is important to us. This Privacy Policy describes how FLU1D Home Services LLC (“we”, “us”, “our”) collects, uses, shares, retains, and protects personal information when you access or use our website, social media lead-forms (including on Instagram and Facebook), and when you become a lead or customer of our services (including in-person visits, door-knocking outreach, and other follow-up).
By submitting your information, using our website, engaging with us, or consenting where required, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not provide us with personal information or use our services.
1. Information We Collect
A. Information you provide directly:
- Your name, address (including service address and/or mailing address), phone number(s), email address, social media handles.
- Details you provide in lead-forms (e.g., service interest, property details, preferred contact times).
- Information submitted through our FLU1D Direct quote request system, including questionnaire responses about your water quality concerns, household size, existing water systems, property characteristics, and installation space requirements.
- Photos you upload through FLU1D Direct, including images of your water meter, utility areas, under-sink spaces, laundry areas, and other relevant property locations.
- Interaction information (e.g., communications you send us via email or contact forms).
B. Automatically-collected information:
- Device, browser and usage information (IP address, browser type, operating system, referring URLs, pages visited, time and date of access).
- Cookies, web beacons, analytics data and other tracking technologies used on our website (see our Cookie/Tracking Notice for more details).
- Location information if you grant permission (e.g., approximate geolocation for service planning).
C. Information from third-party service providers:
- Social media lead platform data if you submit via Instagram or Facebook lead ads.
- Publicly available information (e.g., property records) and other data sources used for lead qualification.
- Service providers (vendors, contractors) who assist us in delivering services may share aggregated or de-identified information.
- Data stored in our cloud database (Supabase) and cloud storage systems when you submit information through FLU1D Direct or other online forms.
D. Additional categories (as applicable):
- If we obtain express consent or it is necessary for service delivery, we may collect additional details such as household demographic information, property features, or service preferences.
2. How We Use Your Information
- To respond to your inquiries and requests, schedule visits or services, communicate with you by email, phone, text, or in-person.
- To process and evaluate FLU1D Direct quote requests, including reviewing questionnaire responses and photos to determine appropriate water filtration system recommendations and generate custom quotes.
- To deliver and improve our home-service offerings, including evaluating leads, performing property assessments, and service follow-up.
- To personalise your experience, tailor our communications, provide promotions or offers, and maintain customer relationships.
- To conduct marketing and remarketing activities (including door-knock outreach, in-person visits, and other follow-up) when you've provided a lead form or otherwise indicated interest.
- To store and manage your quote request data, photos, and communications in our secure database and cloud storage systems for quote generation, follow-up, and service delivery.
- To comply with legal obligations, resolve disputes, enforce our agreements, protect our rights, and defend against fraud or misuse.
- To retain historical lead data, analyse trends, perform aggregate reporting, and make internal business decisions (including outreach strategies).
3. FLU1D Direct Quote Request System
When you submit a quote request through our FLU1D Direct system, we collect and store the information you provide, including your contact details, property address, questionnaire responses about your water quality needs, and photos of your property. This information is stored securely in our cloud database and storage systems to enable our representatives to review your submission, assess your needs, and generate custom quotes for water filtration systems.
Your photos and questionnaire data are accessible to our authorized representatives who use this information to determine appropriate system recommendations and pricing. We retain this information to facilitate quote generation, follow-up communications, and service delivery. If you have questions about your FLU1D Direct submission or wish to request deletion of your data, please contact us using the information provided in the "Contact Us" section below.
4. In-Person & Door-Knock Outreach
By opting in to receive communications from us (for example, by submitting a lead form on our website, Instagram, Facebook, FLU1D Direct quote request, or other channels), you consent to outreach by phone, email, text, and in-person visits by our representatives (door-to-door or on-site) as part of our standard communications. These contacts help us discuss services, assess property eligibility, and follow up on your interest.
You can update your preferences at any time if you do not wish to receive in-person visits, and we will honour your choice. Our representatives will identify themselves, the company name, and the purpose of the visit at the start of any interaction.
5. Sharing of Information
- We do not sell your personal information for monetary consideration to third parties.
- We may share your personal information with our trusted service providers, contractors, and partners who assist us with business operations (lead qualification, marketing, analytics, service delivery, cloud storage and database management). These third parties are obligated to safeguard confidentiality and are prohibited from using your data for other purposes.
- We may disclose your information if required by law, to respond to subpoenas, court orders, legal process, or in connection with the sale or transfer of our business (or part of it).
- If we ever engage in sharing or "selling" (as defined under applicable law) of personal information, we will provide a clearly-prominent link on our homepage titled "Do Not Sell or Share My Personal Information" so you may exercise your opt-out rights.
- We will not discriminate or refrain from providing our services if you exercise your privacy rights under applicable laws.
6. Your Rights (California Residents)
- Right to know: you may request the categories of personal information we have collected about you, the sources of that information, the business purpose for collecting or sharing it, and the categories of third parties with whom we share it.
- Right to delete: you may request deletion of your personal information (subject to certain exceptions).
- Right to correct inaccurate personal information (under CPRA amendments).
- Right to opt-out of the "sale" or "sharing" of your personal information and the use of your sensitive personal information for certain purposes.
- Right to limit the use and disclosure of your sensitive personal information.
- Right to non-discrimination: you have the right not to receive discriminatory treatment for exercising your rights.
How to exercise your rights:
To submit a verifiable request, please contact us at:
- Email: customerservice@flu1dservices.com
- Phone: 714-912-1226
We will verify your identity before fulfilling requests (for example, matching the information you've already provided). We will respond within the timeframes required by law. If your request is excessive or repetitive, we may charge a reasonable fee or refuse the request as permitted by law.
7. Data Retention
We retain your personal information for as long as needed to fulfil the purposes described in this policy (including processing leads, providing services, fulfilling legal obligations, resolving disputes, enforcing agreements). This includes retaining FLU1D Direct quote request submissions, questionnaire data, and photos for quote generation, follow-up communications, and service delivery purposes. If we no longer need your information for these purposes, we will securely delete or anonymize it.
We may also keep records for certain longer-terms if required by law or for legitimate business interests (for example, maintaining audit logs, compliance documentation, or lead history).
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure cloud storage and database systems with appropriate access controls for FLU1D Direct submissions and other sensitive data. However, no method of transmission over the Internet or electronic storage is entirely 100% secure, so we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from a child under 13, please contact us and we will take steps to delete the information.
If we collect information from minors aged 13–16, we will comply with the applicable laws regarding opt-in or parental consent as required under California law.
10. International or Other Jurisdictions
If you are located outside California, this Privacy Policy still applies to our collection, use, and disclosure of your personal information as described herein. If local law provides you with additional rights, those rights will be honoured in addition to those described above.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version with the new "Last updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of those changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, our practices, or wish to exercise your rights, please contact us:
- Email: customerservice@flu1dservices.com
- Phone: 714-912-1226